Reputation Management
Your online reputation matters.
A singular platform, designed for the field service trades, to manage their online reputation
Every minute, a company’s reputation is shaped by people sharing and reading reviews about them online. 97% of consumers find local business info online. Every company needs a way to see what their customers are saying and a platform to join the conversation. We provide that platform.
TAKE CONTROL OF YOUR ONLINE PRESENCE
Ensure your brand is the superior choice! Our Reputation Management solution gives you control of your online presence. Our platform allows you to monitor and manage reviews, correct your business listings, observe what your competitors are doing, and much, much more.
MONITOR ALL REVIEWS
Receive alerts. The moment a review is submitted on any major review site, you will receive a notification. Review sites like Yelp, Facebook, and Google, to name a few.
GENERATE & SHOWCASE REVIEWS
Effortlessly gather new reviews from happy customers. Easily showcase them on your website. Ensure that any negative review stays private.
Advanced Listings
Find "mentions" from blogs, social media, and news sites to ensure you get a complete picture of what customers and people in the community are saying about your company.
MONITOR WEB PRESENCE
Accurate listings are vital to making sure potential customers can find you on Google. See the accuracy of your business listing information across the web and on all of the major directories.
COMPETITOR INSIGHTS
Build strategies to gain more customers by monitoring what your competition is doing online and in your local area.
SIMPLE SOCIAL MEDIA MANAGEMENT
Save time. Use one platform to monitor and analyze your social media effectiveness.
The impact: Online business reviews
The days of hanging your hat on word-of-mouth marketing alone are long gone. More and more people gather to popular social media and review platforms like Google, Facebook, and Yelp to share their experiences doing business with local companies.
Most companies do not have the time and or resources required to keep up with a constant stream of customer feedback. It truly is a time-sucking endeavor. Our platform makes it easy effortless.
Why customers trust online reviews
84% of people trust online reviews from strangers just as much as recommendations from their friends. The on-demand nature of the current “Attention Economy” means consumers are putting their trust in strangers for an unbiased opinion over taking the time to seek out a friend’s advice. Search, Find, Schedule – The pace is just too fast.
Just one negative review can do severe damage to a company’s reputation. It sits there, waiting to dissuade anyone who’s researching the company. On the other hand, positive reviews give potential customers confidence that they’re making a good decision and help showcase your brand as the superior choice.
Monitoring Reviews
26,000 reviews are hitting just Yelp, every single minute of every single day. The reviews are coming in at a breakneck pace. Keeping up with monitoring all the feedback being generated online presents a significant challenge for local businesses.
Not monitoring customer feedback can be costly. Having a solution that easily and effortlessly assists you in monitoring and responding to every review is necessary because prospects are looking at the reviews AND your company’s response.
Responding to Reviews
Responding to reviews is not only a critical component in building a positive online presence for your company, but it also represents an opportunity to encourage other consumers to engage with your business and leave their feedback.
Why respond to Positive Reviews?
Do not pass up on this golden marketing opportunity! Thanking the reviewer for their business and time, a review response is a great way to highlight what makes your brand the superior choice and spread the word.
Why respond to Negative Reviews?
While it can be challenging to see the opportunity here, one does exist and can separate you from the competition. By responding reasonably to a negative review, you demonstrate to other potential customers that your company does care about the issue, and it's also an opportunity to present your side of the story. Your response can also help mitigate the damage of that negative review.